Saturday, June 14, 2008


Why don't people know how to do business? I just don't get it. I called several self-storage places this week. Two didn't answer their phone in a business like manner or seem at all like they would care if I used their business. We drove by a bunch of them, and then we decided which we thought we'd use. I left them a message...mentioning the specials they had on the website. Instead of being apologetic that I couldn't use both internet specials, she made me restate what I left on the message and then stated it in a way that made me want to go somewhere else. She most likely lost my business, and she didn't even seem to care.

I don't get it. When I worked at a large software company headquartered outside of Redmond, Wa. we really cared about people who called. Even when there wasn't anything our division could do to help them, we went out of our way to direct them or at least sound apologetic for the problem they were having. We didn't NEED one individual to make it in business....but we knew about how to treat customers and potential customers. We talked a lot about customer loyalty. And we practiced it.


At 10:29 PM, Blogger DenverSop said...

I agree. I notice the same thing. Of course, there was a time when this was called "common courtesy," but the need to entice customers would seem to go beyond that, and it doesn't always.

At 1:35 PM, Blogger Phyllisa said...

I notice this with some of my vendors and it drives me batty! I always do my best to extend great customer service but it's sometimes hard when my vendors have a "I couldn't care less" attitude!


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